Atera Reviews 2023: Details, Pricing, & Features

In this article, we are going to have a detailed look at Atera Review. Since the time of the pandemic, businesses are gradually leveraging remote work. We all were able to realize that without being physically present, employees could still do their jobs efficiently.

However, business owners and team leads might not be able to efficiently manage the tasks of their team members as a result of remote work. But then developers are bringing up tools that can help bridge that gap. One of which is Atera. With it, you can easily monitor your team tasks from any location you might be.

It is often referred to as multipurpose management functions. In this Atera review, I will share with you everything you need to know about it- how it works, who should use it, and many more.

Shall we?

Atera Overview

Atera is an all-in-one remote monitoring and management (RMM) software. Not only that, but it is also Professional Service Automation (PSA) software. With Atera, you can perform multiple functions such as Remote access, Reporting, Patch Management, IT automation, and others.

This software helps you centralize most of the professional functions you need to run your day-to-day tasks. Apart from the fact that Atera saves you from having to purchase multiple tools, you can carry out tasks as quickly as possible.

Also, from any location, you can remotely monitor your team. You can access their devices and manage their tasks from miles away.  This has made working from home a piece of the cake. Remote team members can connect with office computers right from home.

How does Atera work?

Depending on what you want to use Atera for. The first stage, however, is to sign up for the tool.

During the process of signing up, you will be asked to enter your company name, Email, and Full name.

Thereafter, Atera will request what you want to use the tool for. You get to see options like;

RMM- Remote Monitoring and Management

PSA – Helpdesk, Ticketing, Billing, and More

Note that you can select both functions as well. After which, you begin.

On your dashboard, you can add as many devices that you want to monitor remotely.

Right on Atera, you can assign tickets to customers, create invoices, and set up all your professional tasks.

On the left-hand side of the dashboard, you will see the different functions including connecting Atera with any of your favorite work tools.

With Atera, you can collect together the details of your customers- name, device, phone number, and address. One interesting function of Atera is the fact that you can convert all your articles and blog posts to tutorials that you can share with your clients.

Atera is easy to navigate through. All you need do is follow the instructions that each task brings and you have it sorted.

Who Should Use Atera?

Atera is a tool that should be used for every professional setting. This is because of the ease it brings in running your daily tasks. However, for clarity, I will explain some categories of people that should not use Atera.

IT professionals and MSPs

Atera is an ideal solution for IT professionals and MSPs who manage and support their clients’ IT infrastructure remotely. It provides a comprehensive set of tools that allows them to manage their clients’ networks, servers, endpoints, and applications from a single dashboard.

Small and medium-sized businesses (SMBs)

Atera is a great solution for SMBs that want to manage their IT infrastructure efficiently and cost-effectively. It provides a range of features, including remote monitoring and management, patch management, asset management, and ticketing, that are essential for SMBs to ensure the smooth running of their IT operations.

Enterprise businesses

Atera is also suitable for larger enterprises that want to streamline their IT management processes and improve their IT service delivery. Its advanced features, such as automation, custom scripting, and reporting, make it an ideal solution for enterprises that have complex IT environments.

IT consultants

Atera is also a great tool for IT consultants who provide IT services to multiple clients. It allows them to manage and monitor their clients’ IT infrastructure from a single platform, which saves them time and improves their efficiency.

IT departments

Atera is an excellent tool for IT departments that want to improve their IT operations’ efficiency and effectiveness. It provides a range of features that help IT departments to manage and monitor their networks, servers, endpoints, and applications.

Click here to start your free Atera free trial

 

Features of Atera

 

Reporting and Analytics: Atera provides a range of reports and analytics that help IT service providers understand their clients’ IT environments, identify trends, and make data-driven decisions.

Integration: Atera integrates with a range of third-party tools and services, including PSA and CRM platforms, backup and disaster recovery solutions, and more.

All-in-one RMM Solution

Remote Monitoring and Management (RMM): Atera’s RMM capabilities enable IT service providers to monitor and manage their clients’ devices, networks, and endpoints remotely from a centralized dashboard. This includes hardware and software inventory management, patch management, antivirus and anti-malware protection, and more.

IT automation

Atera includes automation features that enable IT service providers to automate routine tasks such as patch management, software deployment, and security updates

Ticketing System

Atera’s built-in ticketing system enables IT service providers to manage and track support requests from their clients, assign tickets to technicians, and track progress toward resolution.

Endpoint Management

Atera provides tools for managing and monitoring endpoints, including laptops, desktops, servers, and mobile devices. This includes hardware and software inventory management, patch management, antivirus and anti-malware protection, and more.

 

How effective is  Atera?

The effectiveness of Atera depends on several factors, including the specific needs and requirements of the IT service provider and their clients, the size and complexity of the IT environments being managed, and the level of expertise and experience of the IT service provider using the platform.

However, Atera has received positive reviews from many IT service providers who have used the platform to manage and monitor their clients’ IT environments.

Atera’s all-in-one platform provides a centralized dashboard that enables IT service providers to manage all aspects of their client’s IT infrastructure from a single location. This can help streamline workflows, increase efficiency, and reduce the risk of errors and oversights.

Atera’s automation features, such as automatic detection and remediation of issues, can also save IT service providers time and improve service quality.

Atera Pricing

Atera’s pricing plans come in two categories- For MSPs and IT departments

Atera for MSPs

Atera offers four pricing plans for MSPs: Pro, Growth, Power, and Superpower. Here is a breakdown of each plan:

Pro

This plan goes for $99/month per technician, billed annually or $119/month billed monthly. For beginners who need to monitor and manage Windows devices

Its features Include:

• Remote management, automation & scripting
• Windows support
• Remote monitoring and alerts
• Remote access using Splashtop (up to 2 concurrent sessions)
• Basic reporting
• Helpdesk and ticket automation
• Custom support addresses (up to 5)
• Customer support portal
• SLA and automated time tracking
• File view only
• Contracts and invoicing
• Mobile app (iOS & Android)

 

Growth

This plan is the most popular and it goes $129/per month per technician, billed annually or $149/mo billed monthly. the growth plan is for IT professionals who need full control over Windows, Mac, and Linux devices

Its features include all the magnitude of Pro, and:

• Windows, Mac, and Linux support
• Remote access using Splashtop and AnyDesk
• Splashtop concurrent sessions (unlimited)
• Custom support addresses (up to 10)
• Advanced reports viewer
• Chat with end users
• Custom asset types (up to 5)
• File view and transfer (up to 15GB per month)
• Integration with QuickBooks Online and Xero
• CSV QuickBooks desktop export

 

Power

This plan goes for $169/month per technician, billed annually or $199/mo billed monthly For IT teams who need to deliver high-touch customer support with tailored insights

Its features Include all the power of Growth, and:

• Advanced reports generator (up to 20)
• Custom support addresses (unlimited)
• Custom asset types (up to 20)
• File view and transfer (up to 50GB per month)

 

Superpower

This plan is meant for Enterprise-grade services that accelerate response time. For the pricing, you will have to contact sales.

Its features Include all the vastness of Power, and:

• Azure AD real-time sync
• Single sign-on (SSO)
• Tailored Atera onboarding plan with designated customer success team
• Atera premium customer support
• Advanced reports generator (unlimited)
• Custom asset types (unlimited)
• File view and transfer (up to 100GB per month)
• Network scanning and monitoring

All Atera plans to offer a 30-day free trial, and there are no setup fees or long-term contracts required. MSPs can also add additional technicians to their subscriptions at a discounted rate.

Atera for IT Departments

This cloud-based IT management platform offers also offers four pricing tiers for IT departments. Here are the details of each pricing tier:

Professional

It offers $149/month per technician, billed annually, or $169/month billed monthly For individuals who need to monitor and manage their corporate networks and Windows devices including unlimited endpoints. its features include;

• Remote management, automation & scripting
• Windows, Mac, and Linux support
• Remote monitoring and alerts
• Remote access using Splashtop (up to 2 concurrent sessions)
• Azure AD integration
• Basic reporting
• Helpdesk & ticket automation
• Custom support address
• Service Portal
• File view and transfer (up to 15GB per month)
• Mobile app (iOS & Android)

Expert

This plan is the most popular. It goes for $169/month per technician, billed annually or $199/mo billed monthly. For smaller teams who need to monitor and manage multiple operating systems and networks

It includes features like

• Remote access using Splashtop and AnyDesk
• Splashtop concurrent sessions (unlimited)
• Network scanning and monitoring
• Chat with end users
• Advanced reports viewer
• Custom asset types (up to 5)
• File view and transfer (up to 50GB per month)
• Custom support addresses (up to 2)

 

Master

This plan goes for $1999/month per technician, billed annually or $239/mo billed monthly. For teams who need faster, more automated troubleshooting and remediation with advanced collaboration capabilities

It includes all the power of an Expert, and:

• Advanced reports generator (up to 20 reports)
• Custom support addresses (unlimited)
• Custom asset types (up to 20)
• File view and transfer (up to 80GB per month)
• Database snapshots
• High-availability

Enterprise

This plan is for departments that need enterprise-grade services and integrations

It includes all the vastness of Master, and:

• Azure AD real-time sync
• Single sign-on (SSO)
• Tailored Atera onboarding plan with designated customer success team
• Atera premium customer support
• Advanced reports generator (unlimited)
• Custom asset types (unlimited)
• File view and transfer (up to 100GB per month)

 

Please note that these prices are subject to change and may vary based on the number of technicians and endpoints you need to manage. Atera also offers a 30-day free trial for all its pricing tiers.

 

Atera Alternatives

This Atera Review will not be complete if we do not discuss some Atera Alternatives.

Atera vs. Teamviewer

Atera and TeamViewer are two popular software solutions used for remote access and IT management. Here are some differences between the two:

Purpose

Atera is an all-in-one remote monitoring and management (RMM) solution that helps IT professionals manage and monitor their clients’ IT infrastructure. TeamViewer, on the other hand, is primarily a remote access tool used for desktop sharing, remote control, file transfer, and online meetings.

Features

Atera offers a wide range of features, including remote monitoring and management, patch management, endpoint security, backup and disaster recovery, and more. TeamViewer offers features such as remote control, screen sharing, file transfer, VPN alternative, augmented reality, and more.

Pricing

Atera offers a simple, per-technician pricing model, which includes all features and unlimited endpoints. TeamViewer offers both a subscription-based model and a perpetual license model, with different pricing tiers based on the number of users and features required.

Ease of use

Atera’s user interface is designed to be intuitive and easy to use, with a central dashboard that provides an overview of all IT infrastructure. TeamViewer is also user-friendly, with a simple interface that allows users to quickly connect to remote devices.

Atera vs. Central

Atera and Central are both remote monitoring and management (RMM) solutions that help IT professionals manage and monitor their clients’ IT infrastructure. Here are some differences between the two:

Purpose

Atera is an all-in-one RMM solution that offers a range of features, including remote monitoring and management, patch management, endpoint security, backup and disaster recovery, and more. Central is a cloud-based RMM solution that provides a unified dashboard for IT management, with features such as remote control, patch management, software deployment, and more.

Features

Atera offers a wide range of features, including antivirus protection, asset tracking, network discovery, and more. Central offers features such as patch management, software deployment, network monitoring, and remote control.

Pricing

Atera offers a simple, per-technician pricing model, which includes all features and unlimited endpoints. Central offers a subscription-based pricing model, with different pricing tiers based on the number of endpoints and features required.

Ease of use

Atera’s user interface is designed to be intuitive and easy to use. Moreover, it has a central dashboard that provides an overview of all IT infrastructure. Central also has a user-friendly interface, with a unified dashboard that provides easy access to all IT management features.

Also Read: GoHighLevel Review : Is it the best CRM Software?

Atera vs. Pulseway

Atera and Pulseway are both remote monitoring and management (RMM) solutions that help IT professionals manage and monitor their clients’ IT infrastructure. Here are some differences between the two:

Purpose

Atera is an all-in-one RMM solution that offers a range of features.  These include remote monitoring and management, patch management, endpoint security, backup and disaster recovery, and more.

On the other hand, Pulseway is a cloud-based RMM solution that provides a unified dashboard for IT management. It has features such as remote control, automation, and custom scripting.

Features

Atera offers a wide range of features, including antivirus protection, asset tracking, network discovery, and more. Pulseway also offers features such as remote control, automation, custom scripting, patch management, and monitoring.

Pricing

Atera offers a simple, per-technician pricing model, which includes all features and unlimited endpoints. On the other hand, Pulseway offers a subscription-based pricing model, with different pricing tiers based on the number of endpoints and features required.

Ease of use

Atera’s user interface is designed to be intuitive and easy to use, with a central dashboard that provides an overview of all IT infrastructure. Pulseway also has a user-friendly interface, with a unified dashboard that provides easy access to all IT management features.

Mobile App

Pulseway has an award-winning mobile app that allows users to manage their IT infrastructure from their mobile devices. Atera also offers a mobile app but it is not as feature-rich as Pulseway’s mobile app.

Atera vs ConnectWise

ConnectWise and Atera are both remote monitoring and management (RMM) tools. They are used by managed service providers (MSPs) to manage and monitor their clients’ IT systems. While both platforms have similar features, they differ in terms of pricing, ease of use, and support.

However, here are some key differences between Atera and ConnectWise Automate:

Pricing

Atera offers a simple pricing model, where users pay a fixed monthly fee per technician. This includes all features and unlimited endpoints. In contrast, ConnectWise Automate offers a more complex pricing structure, where users pay for each endpoint they manage, as well as for add-ons and modules.

Ease of use

Atera is known for its user-friendly interface and simple setup process. It also offers a mobile app for remote monitoring on the go. ConnectWise Automate, on the other hand, has a steeper learning curve and may require more training to use effectively.

Features

Both Atera and ConnectWise Automate offer similar features such as remote monitoring, patch management, and scripting. However, ConnectWise Automate has a wider range of features and integrations, including antivirus and backup solutions, and integrates with other ConnectWise products.

Support

Atera offers 24/7 support through phone, email, and live chat. ConnectWise Automate also offers 24/7 support, but users have reported issues with response times and support provided by the platform.

Atera Pros and Cons

Atera is a cloud-based IT management platform designed for Managed Service Providers (MSPs) and IT professionals. Here are some of the pros and cons of Atera:

Pros

• All-in-one platform: Atera offers a comprehensive suite of IT management tools, including remote monitoring and management, a help desk, and billing.

• Ease of use: The platform is user-friendly, with an intuitive interface that allows MSPs to quickly navigate and access all the features they need.
• Cost-effective: Atera’s pricing model is based on a per-technician subscription, which makes it more affordable for small to medium-sized MSPs.
• Customizable: Atera allows users to create customized alerts, reports, and dashboards to suit their specific needs.
• Integrations: Atera integrates with a range of third-party applications, such as QuickBooks, Microsoft Office 365, and Google Workspace, among others.

Cons

• Limited customization: While Atera is customizable, there are limitations to what can be changed, and some users may find it restrictive.
• Lack of mobile app: Atera does not have a mobile app. Whereas, this can be inconvenient for technicians who need to access the platform on the go.
• No endpoint security: Atera does not offer endpoint security solutions. Therefore, it means MSPs need to use additional software for this purpose.
• Limited automation: While Atera has automation capabilities, some users may find the platform lacking in this area. Most especially when you compare them to other IT management tools.
• Limited support: Atera’s support options are limited to email and chat. Therefore, this may not be sufficient for some users who need more immediate assistance.

Final Thoughts on Atera

Atera is a cloud-based RMM tool that offers a simple and affordable pricing model, a user-friendly interface, and a comprehensive set of features for MSPs.

It allows MSPs to remotely monitor and manage their client’s IT systems, perform automated tasks such as patch management and scripting, and offers integrations with popular PSA tools.

Atera also provides a mobile app for remote monitoring on the go, making it convenient for technicians to manage their clients’ IT systems from anywhere.

In conclusion, Atera is a good option for small to medium-sized MSPs looking for a cost-effective and user-friendly RMM tool.

However, it’s important to evaluate your specific business needs and compare Atera with other options to determine if it’s the best fit for your MSP.

Click here to start your free Atera free trial